Refund policy

Brim & Beyond Return & Exchange Policy

At Brim & Beyond, we want you to love your purchase. If you’re not completely satisfied, we’re happy to help with eligible returns and exchanges.

Return Eligibility

Returns are accepted within 30 days of the delivery date.

Conditions of eligibility:

  • Unworn and unwashed
  • In original condition
  • Free of stains, odors, makeup, pet hair, smoke, or other signs of wear
  • Returned with all original tags attached (if applicable)
  • Returned in the original packaging whenever possible


We’re happy to offer exchanges while inventory is available.

If your item(s) are unavailable, store credit may be issued instead.

*Items that do not meet these requirements may be refused or returned to the customer.


Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Clearance or sale items
  • Customized or personalized products
  • Limited edition items marked “Final Sale”
  • Gift cards
  • Any item showing signs of wear or use


Return Shipping

Customers are responsible for return shipping costs unless the return is the result of our error (such as receiving the wrong or damaged item).

Original shipping charges are non-refundable.


Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you received the wrong item, please contact us within 5 days of delivery at https://brimandbeyond.com/pages/contact 

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item and packaging

Once reviewed, we’ll gladly replace the item or issue a refund at no additional cost.

Refunds

Once your return is received and inspected, you will receive an email confirming the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Shipping Policy

Brim & Beyond is not responsible for shipping delays caused by the carrier, weather, holidays, or other circumstances beyond our control.

Please verify your shipping address before completing your order. We cannot guarantee replacement or reimbursement for orders shipped to an incorrect address provided at checkout.

Packages marked as delivered by the shipping carrier are considered delivered. If you believe your package has been lost or stolen after delivery, please contact the shipping carrier first. We will gladly assist you in filing a claim when possible.

Holiday Returns

Orders placed between November 15 and December 24 may be returned through January 15, provided they meet all other return eligibility requirements.




How to Start a Return

To begin a return or exchange, please contact us before sending your item.

Please include:

  • Your full name
  • Order number
  • Reason for your return or exchange

Email: support@brimandbeyond.com

Return instructions and the return shipping address will be provided once your request has been approved.


Questions?

We’re committed to providing exceptional customer service. If you have any questions about your order, returns, or exchanges, please don’t hesitate to contact us. We’re always happy to help.

Thank you for supporting Brim & Beyond!


(Overall really good and informative hitting all return and shipping questions. If we can condense some I think that might be good so the customer doesn’t get lost in the length of it, but I like that it’s broken down into categories depending on what question they have)